Table bookings from social media are becoming the norm. A message on Facebook or Twitter is the go-to method of making reservations for many people, being the most convenient form of communication. If your business is failing to respond to these enquiries, you could be missing out on bookings and losing customers to competitors who are managing reservations on social.
Hospitality is a crowded industry, making brand awareness through a strong and engaging social presence vital. Your Facebook, Twitter or Instagram page will often be the first place people look when they want to find out about you, while an engaged audience who interact with and share your posts are highly beneficial to your business.
Pub or restaurant owner? At some point, you’ve probably had an unhappy customer post on your social pages while they are still seated in your establishment, as live complaints have become increasingly common. As part of our Customer Service Management, our Social Media team are trained to treat these interactions with urgency, prioritising them over normal enquiries. That way we can deal with them before the customer leaves.
Through social media, in the last 12 months
we have made:
Table Booking Service
Full interaction management that allows us to interact with users on social media and get them booked in to eat at your business.
If your goal is to fill seats in your pub or restaurant, we can offer a table booking service to help you secure those reservations.
Customer Service Management
Providing customer service on social media is no longer a choice for hospitality brands; it’s a necessity. But for many in the industry, it’s too time consuming to manage alone. That’s where our Customer Service Management can help.
We can save time for your busy staff and management by answering any questions and enquiries on your social media pages.
Who do we work with?
Get in touch
Tel: 01237 403764
1st Floor Northbank House
North Road, Bideford